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As the nature of card fraud continues to evolve, issuers and credit unions are forced to walk an increasingly precarious tightrope between guarding against consumer fraud losses and causing cardholder friction. Of course, fraud mitigation is critically important to both credit unions and their members, but equally undesirable is having legitimate purchases declined not due to insufficient funds or an incorrect PIN being entered, but because risk rules in place have erroneously identified fraudulent activity. This is known as a false decline or false positive.
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