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This has been a year that few could have predicted. The carefully planned projects and roadmaps most credit unions had laid out at the beginning of the year were largely thrown out the window when COVID-19 disrupted the world back in March. Credit unions had to quickly adapt, transitioning employees to a work-from-home model and shifting member service strategies, all in the face of widespread furloughs, business shutdowns and all around economic uncertainty.
Though it hasn't been easy, credit unions by and large stepped up to the plate, demonstrating their dedication to serving and supporting consumers and business members throughout their communities. Many put in around-the-clock hours to ensure members' access to financial tools and guidance never wavered.
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