person jumping from 2020 to 2021 Source: Shutterstock.

This has been a year that few could have predicted. The carefully planned projects and roadmaps most credit unions had laid out at the beginning of the year were largely thrown out the window when COVID-19 disrupted the world back in March. Credit unions had to quickly adapt, transitioning employees to a work-from-home model and shifting member service strategies, all in the face of widespread furloughs, business shutdowns and all around economic uncertainty.

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