Don't Just Respond to Consumer Expectations – Lead Them

Ask yourself: If a member never steps foot in a branch, will they still feel "wowed?"

By Omar Jordan | December 21, 2020 at 05:32 PM

When I look back at all that happened in 2020 and what it could mean for the credit union industry, there is one thing I can say without a doubt: Credit unions rose to the challenge of circumstances no one saw coming.

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