Mike Mucilli presents at CUBG's virtual conference.
After working in the banking industry for 28 years, where he ultimately focused on commercial services, Mike Mucilli joined CU Business Group and noticed a common mistake being made among credit unions – confining their business services program to their main office and not expanding it into their branches.
Speaking to attendees of the virtual conference hosted by the Portland, Ore.-based business services CUSO Thursday, Mucilli said it makes sense to bring branch staff up to speed on commercial lending because first, a credit union's branches hold its best salespeople, and second, business owners have been groomed by banks, which have been in commercial services much longer than credit unions, to visit local financial institution offices for their banking needs.
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Natasha Chilingerian
Natasha Chilingerian has been immersed in the credit union industry for over a decade. She first joined CU Times in 2011 as a freelance writer, and following a two-year hiatus from 2013-2015, during which time she served as a communications specialist for Xceed Financial Credit Union (now Kinecta Federal Credit Union), she re-joined the CU Times team full-time as managing editor. She was promoted to executive editor in 2019. In the earlier days of her career, Chilingerian focused on news and lifestyle journalism, serving as a writer and editor for numerous regional publications in Oregon, Louisiana, South Carolina and the San Francisco Bay Area. In addition, she holds experience in marketing copywriting for companies in the finance and technology space. At CU Times, she covers People and Community news, cybersecurity, fintech partnerships, marketing, workplace culture, leadership, DEI, branch strategies, digital banking and more. She currently works remotely and splits her time between Southern California and Portland, Ore.
