Happy, engaged employees. Source: Shutterstock

Many credit union lobbies remain closed or are operating with shortened hours amid the COVID-19 pandemic, pushing members to turn to contactless options like the drive-thru. However, with limited service options come long lines and member frustrations. While online banking has filled some of the gaps, many credit union members are looking to cash checks or deposit funds – activities that can't be done from their homes. These seemingly simple transactions are taking longer than ever to complete, therefore putting new pressure on tellers.

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