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Credit union core processing company FLEX announced the integration of Zelle into the FLEX mobile banking app and desktop banking solution.
"FLEX is interested in making the member payment experience as seamless as possible," according to FLEX Chief Marketing Officer Preston Packer. "We believe that partnering with Zelle meets this objective and will assist members in improving the payment process."
Additionally, Sean Holcomb, COO for FLEX said, "Zelle opens new opportunities for our customers. By partnering with Zelle, every step of the payment process can be performed through the FLEX mobile banking app."
FLEX currently serves more than 250 credit unions around the country and said it believes adding Zelle to both mobile and desktop platforms helps the credit union member mobile banking experience given the rise in the need and demand for credit unions to offer more digital banking options during the coronavirus.
"Our development is focused on ensuring our credit union clients remain competitive in a crowded financial technology marketplace. Partnering with Zelle is a strategic step in improving member experience through innovative technology," Jim Simonsen, chief technology officer at FLEX, said.
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Michael Ogden
Editor-in-Chief at CU Times. To connect, email at [email protected]. As Editor-in-Chief of CU Times since 2016, Michael Ogden has led the editorial team in all aspects of content strategy and execution, including the creation of the publication’s exclusive and proprietary research database of the credit union industry’s economic landscape. Under Michael’s leadership, CU Times has successfully shifted to an all-digital editorial product with new focuses on the payments, fraud, lending and regulatory beats. Most recently, he introduced a data-focused editorial product for subscribers that breaks down credit union issues into hard data, allowing for a deeper and more factual narrative for readers. In 2024, he launched the "Shared Accounts With CU Times" podcast, which offers a fresh, inside-the-newsroom perspective through interviews with leaders from the credit union industry and the regulatory world. He dives into pressing credit union issues, while revealing the personalities working behind-the-scenes to push the credit union world forward. His background includes years as a radio and TV anchor/reporter and a public relations and digital/social media manager, where he covered the food and music industries, as well as cooperatives and credit unions. Over the years, he has launched numerous exclusive video and podcast series, including a successful series of interactive backstage interviews with musicians at music festivals, showcasing his social media and live streaming production skills.
