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When the COVID-19 pandemic struck Michigan hard and fast in March, our credit union took a variety of early action steps with the goal of minimizing banking disruptions, assisting members financially impacted by temporary and permanent job losses, and keeping our 70-plus staff members safe. Suddenly, expanded online banking options, long one of our key strategic focus areas, took on an unanticipated health benefit, and we sent out a strong message to our 20,000 members that the safest way to bank was to use online and mobile banking and webchat, rather than coming into the branch.
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