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Last year, the financial industry witnessed some significant shakeups. Big tech players such as Apple and Facebook had begun to enter the payment scene. Analysts across the board were predicting 2020 to be the year big tech would make a grand entrance and launch one-stop shop integrations to support contactless, cashless and real-time transactions. However, this year brought a different wave of change, impacting financial institutions, providers and integrators of all sizes at varying levels – but in all cases, requiring rapid responses to meet the needs of various stakeholders.
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