Voice, chat and AI expected to merge closer together in 2020. (Source: Shutterstock)
Many industry predictions over the past decade remain unrealized as financial institutions face unexpected shifts and new competition. What makes 2020 different is the maturation of voice, chat and artificial intelligence.
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Roy Urrico
Roy W. Urrico specializes in articles about financial technology and services for Credit Union Times, as well as ghostwriting, copywriting, and case studies. Also: writer/editor of a semi-annual newsletter for Association for Financial Technology since 1997 and history projects funded by the U.S Interior Department, National Park Service and Warren County (N.Y.).
