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How much has financial technology changed for credit unions in the last 10 years? Can the past decade's events foretell the future? A number of fintech professionals provided some perspective from their frontline vantage points. CU Times interviewed six fintech professionals and the following remarks were taken directly from those interviews.
Allan Brown, vice president/general manager, digital community markets, Finastra
The last decade was transformative for credit unions. On the tail of the financial crisis, we saw consumers turning back to credit unions as financial institutions that they could trust and rely on for a high level of personal service and education. At the same time, the rise of the smartphone made the digital channel more important than ever, and credit unions were slower to adapt it than large banks were.
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Roy Urrico
Roy W. Urrico specializes in articles about financial technology and services for Credit Union Times, as well as ghostwriting, copywriting, and case studies. Also: writer/editor of a semi-annual newsletter for Association for Financial Technology since 1997 and history projects funded by the U.S Interior Department, National Park Service and Warren County (N.Y.).
