New bill pay option announced. (Source: Shutterstock)
Grand Rapids, Mich.-based CU*Answers, a 100% credit union-owned core data processor revamped its payment infrastructure to allow credit unions to support any combination of multiple bill pay and/or P2P vendors.
Credit unions thinking of switching to a new vendor or planning a merger on the CU*BASE core data processing system can now move to a bill pay solution for new enrollees, while at the same time giving existing bill pay members more time to migrate.
"This will have benefits for our credit unions who are just converting to CU*BASE as well," said Scott Collins, executive vice president of national sales. "Juggling overlapping vendor contracts during a conversion or merger can be stressful. Rather than buying out of a contract, credit unions will now have the option to enable multiple bill pay vendor options, thus allowing members to more smoothly transition, while also letting that contract run its course."
The new infrastructure also follows up changes made in the CUSO's 19.05 release that allowed credit unions to begin offering Payveris P2P even if they were using a different provider for bill pay services. With the enhancements in this latest release, credit unions who are using different vendors for bill pay and P2P transfers can now charge different member fees for each service.
In another announcement, The Organizational Resources Development team at CU*Answers is preparing for the newest set of employees that will attend the newly branded "Leadership Core Skills Series" classes beginning January 21, 2020. After a successful pilot program in 2018-19, the team will welcome 30 employees to a 10-session series of weekly classes, each designed to help current and emerging leaders build basic leadership skills, including interviewing, hiring, and onboarding new team members, coaching and communication skills, strategic planning as a manager, and building a team. Each class also includes video interviews with members of the Executive Council to emphasize these concepts, as well as between-class homework to amplify the learning process.
Leadership Core Skills Series co-developer and instructor Michael Cirivello said, "These classes are an excellent way to think about and discuss the required skills that encourage effective leadership, regardless of title." He continued, "At some point, everyone in this company is expected to step up and move the ball forward."
The classes are part of the People Development Life Cycle (PDLC), which describes the philosophies and day-to-day, year-after-year processes that ensure CU*Answers is building the leaders and resources for their future. Other courses include the "Executive Development Series" and "Business Development Series."
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Roy Urrico
Roy W. Urrico specializes in articles about financial technology and services for Credit Union Times, as well as ghostwriting, copywriting, and case studies. Also: writer/editor of a semi-annual newsletter for Association for Financial Technology since 1997 and history projects funded by the U.S Interior Department, National Park Service and Warren County (N.Y.).
