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A core change is more than swapping out a technology system. It also can transform a credit union's branding, environment and culture, which is what two institutions discovered after their recent Fiserv DNA conversions.
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Roy Urrico
Roy W. Urrico specializes in articles about financial technology and services for Credit Union Times, as well as ghostwriting, copywriting, and case studies. Also: writer/editor of a semi-annual newsletter for Association for Financial Technology since 1997 and history projects funded by the U.S Interior Department, National Park Service and Warren County (N.Y.).
