Who likes waiting? Waiting in that long line for the restroom at a concert. Waiting three hours at the amusement park for a roller coaster ride that lasts three minutes. Waiting for that hot cup of coffee when the person in front of you is having trouble paying with their mobile app. Yes, we're all exposed to life's waiting game. For those in professions where waiting can have life or death implications, these examples are merely trivial annoyances. But in the financial services space, waiting for financial access can have profound implications on financial health, especially for the most financially vulnerable households in our communities.

Your Members Are Waiting

Filene's research over the past 30 years has always been about ending the financial access waiting game for consumers by helping credit unions understand shifting consumer challenges and equipping them with innovative solutions. Recently, Filene's commitment to this work has gained focus to address the egregious access and wealth gap for households of color. Filene embarked on the Reaching Minority Households project to close this gap, a multi-phased effort made possible by the generous financial support and guidance from Visa.