Young consumers on mobile devices
Credit unions face the continual mission of figuring out what members want and working to provide those products and services in an effort to exceed expectations. This is particularly challenging because each generation seems to have its own set of unique needs and expectations; what the baby boomers want is not always what Gen X wants, just as Gen X's expectations can be different from those of millennials and so on. And now, as the cycle continues, credit unions must assess the unique wants, needs and behaviors of Gen Z.
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