When Hurricane Michael roared out of the Gulf in 2018 with little warning, the Category 5 storm affected the population in the Southeast, especially the Panhandle of Florida. Many of our credit unions, whose goal was always to serve members during a time of great need, were impacted. Michael was one of only four Category 5 hurricanes to touch down in the U.S., and was responsible for 16 deaths and about $25 billion in damage.

The Panhandle, stretching from Tallahassee to Panama City, endured the greatest impact. Many credit unions were without power, and in some cases, heavily damaged. Our initial goal was to identify the status of each credit union and its branch locations. As we began to attempt to reach our credit unions, we realized this would be no easy task. Almost all communication channels were down. Social media pages were helpful in reaching some folks, texting worked at times, and occasionally a credit union leader would get a clear signal to call if they were in the right spot.