Convenience fee chart Respondents who participated in the BillingTree ARM study were divided more than ever before in their attitude toward convenience fees.

Payments are currently transitioning from traditional to digital processes. A recent Capgemini report on consumer payment demand in 2019 describes the payments industry as quickly transforming from an infrastructure of cards and terminals to a system made up of mobile devices that include smart watches, phones and even Internet of Things-enabled cars.

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