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Mobile apps played a growing role in how members engaged with their credit unions in 2018 – a shift that's made the mobile experience top-of-mind for many credit union leaders. Security was understandably a major part of that experience, especially in 2018, but how, why and where members used their apps was also important. That's because for many members, the mobile experience now determines how they feel about their credit unions as a whole, which is one reason 2018 was all about the mobile app. Here are four of the year's biggest stories about the mobile user experience for credit unions, plus a few predictions from the experts about what may come in 2019 for credit unions and their mobile apps.
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