Consumer Financial Protection Bureau building in Washington, D.C. Photo by Diego M. Radzinschi

In a blistering letter, the CFPB's student loan ombudsman resigned Monday, charging that the agency, under Acting Director Mick Mulvaney, no longer protects consumers and is now serving the interests of the most powerful financial companies in America.

"After 10 months under your leadership, it has become clear that consumers no longer have a strong, independent consumer bureau on their side," Seth Frotman, the agency's assistant director and student loan ombudsman, wrote in his letter.

Complete your profile to continue reading and get FREE access to CUTimes.com, part of your ALM digital membership.

Your access to unlimited CUTimes.com content isn’t changing.
Once you are an ALM digital member, you’ll receive:

  • Breaking credit union news and analysis, on-site and via our newsletters and custom alerts
  • Weekly Shared Accounts podcast featuring exclusive interviews with industry leaders
  • Educational webcasts, white papers, and ebooks from industry thought leaders
  • Critical coverage of the commercial real estate and financial advisory markets on our other ALM sites, GlobeSt.com and ThinkAdvisor.com
NOT FOR REPRINT

© 2025 ALM Global, LLC, All Rights Reserved. Request academic re-use from www.copyright.com. All other uses, submit a request to [email protected]. For more information visit Asset & Logo Licensing.