BIG's FIVE platform currently supports Amazon Alexa Voice Services, but is extensible to allow financial institutions to expand to future voice-based products.

“The one-on-one member relationship has long been a key credit union difference,” BIG CEO and Co-Founder John Best explained. He noted as credit unions evolve to provide the technology solutions members value and expect, it becomes more challenging to retain that personal touch. “From the beginning of our project, we knew that the experience was important. We put a lot of effort into learning what members want to accomplish and how they speak about these activities. The objective is to optimize the member experience and enable credit unions to expand their unique branding across voice interactions.”

“We take a lot of pride in the technology we offer our members,” KayCee Murray, Numerica's VP of information technology, said. “We strive to make everyday banking easier for our members, whether in person, over the phone, or remotely. An Alexa skill gives our members yet another way to access their accounts at their convenience, allowing them to make transfers and payments, block lost debit and credit cards, and check account balances.”

BIG is among a select group of companies to create an extensible skill specifically for financial institutions, which enables Alexa access for their clients.

All skills for the Alexa voice service requires Amazon's certification prior to their availability. “We work closely with them to have every FIVE Alexa skill reviewed and tested for ease of use, frictionless user experience, consistency of interactions and security prior to their release,” Elizabeth Robins, product director, Best Innovation Group, said.