Digital CX priorities.
Almost 70% of financial institutions report mining and managing data is the most critical challenge for improving the digital customer experience, according to research findings released by NTT Data Services.
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Roy Urrico
Roy W. Urrico specializes in articles about financial technology and services for Credit Union Times, as well as ghostwriting, copywriting, and case studies. Also: writer/editor of a semi-annual newsletter for Association for Financial Technology since 1997 and history projects funded by the U.S Interior Department, National Park Service and Warren County (N.Y.).
