To many, the insurance industry is a vast unknown that is supposed to respond when policyholders have an emergency or catastrophe, but beyond that, the details tend to get a little fuzzy.

While not traditionally known as a swift-moving industry that embraces change easily, insurance companies do recognize the need to adopt new technology and partner with innovative companies that are technologically savvy, understand what policyholders need and complement what insurers have to offer.

One of those partners is Sedgwick Claims Management Services, Inc., a global provider of technology-enabled risk and benefits solutions that works with insurers to manage a wide variety of claims for more than two million people annually.