How to Increase Employee Engagement

I’ve been with Belco Community Credit Union for just over a decade and since working here I’ve held a lot of different HR roles. And in that time I’ve seen a lot of change in our workplace, both in our practices and the people. For me, being in HR has always meant playing an important role in maintaining good relationships between people so that everyone can work together to help our business, meet their individual goals and understand how the two connect.

Belco is a not-for-profit credit union serving the South Central Pennsylvania region and for us, business is all about relationships. We take great pride in our member service. So, we played to our strengths and started turning that member service mentality inwards to our people. The reason is simple: Like many organizations, we’ve been really focused on improving our employee engagement over the last few years.