Duluth, Ga.-based NCR Corp. $346 million Scarborough, Maine-based Town & Country FCU released a skill enabling users to securely manage their personal bank account information using Amazon Alexa-enabled devices.
The pilot program, described by omni-channel solutions provider as the first credit union Alexa skill with bank account linking and account management functionality, will be open to NCR Digital Insight solutions customers in the United States.
With growing consumer interest in voice-activated technology, particularly using Alexa, Amazon’s cloud-based voice service, Town & Country’s skill will make it easy and convenient for members to access their account information with simple voice commands, such as “Alexa, ask Town and Country, what is my balance?”
NCR said it will work closely with both Town & Country and future customers to fine-tune the program using feedback from end users, as it has done with smart beacon technology and smart watch applications.
“Town & Country is committed to developing cutting-edge and innovative technology solutions to help simplify and add value to our member’s busy lives,” David Libby, Town & Country President & CEO said. “That’s why we are excited to be the first credit union and among the first banks in the country to introduce a skill for Alexa with bank account linking, and to help lead the way for others in the financial services industry to explore this new technology.”
NCR maintained the Town & Country skill for Alexa is a realization of its broader vision use of artificial intelligence and smart edge technology in banking. As consumers embrace voice-controlled digital assistants, this skill enables financial institutions to deliver an intuitive and personalized experience to them.
“As the only provider of omni-channel banking solutions that bridge digital and physical channels, we are continually investing in cutting-edge technology delivering experiences like conversational banking that transform banking experience,” Eli Rosner, senior vice president and chief technology officer for software solutions at NCR, said. “We help our partner financial institutions redefine the consumer experience in financial services, thus driving improved engagement and advocacy.”
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Roy Urrico
Roy W. Urrico specializes in articles about financial technology and services for Credit Union Times, as well as ghostwriting, copywriting, and case studies. Also: writer/editor of a semi-annual newsletter for Association for Financial Technology since 1997 and history projects funded by the U.S Interior Department, National Park Service and Warren County (N.Y.).
