The $6.8 billion Alaska USA Federal Credit Union in Anchorage, Alaska selected Chris Brown as SVP, special credits. Brown has more than 23 years of lending and collections experience, including 18 years with Ford Motor Credit. He holds a bachelor's degree and master's degree in advertising and public relations from Michigan State University.

EAST

The $314 million First New York Federal Credit Union in Albany, N.Y., promoted Scott Shapiro to loan processor at First New York's headquarters. Shapiro was previously a member service representative at the company's Albany branch. Prior to joining First New York, Shapiro was a customer care representative at First Niagara Bank.

MIDWEST

Tina Jones, community outreach administrator at the $1.1 billion Hiway Federal Credit Union in St. Paul, Minn., received the Credit Union Development Education designation after completing an intensive training program through the National Credit Union Foundation in Madison, Wis. Participants were required to complete team projects proposing solutions for credit unions to help alleviate or eliminate challenging situations in any given area.

The $1.2 billion Firefly Credit Union in Burnsville, Minn., hired Seth Larson as digital experience trainer. In his new role, Larson will create and implement a digital training program for all incoming and current employees. He will work to increase the digital outreach with members by offering workshops and "digital days" at the branches to help answer any questions members may have. Prior to joining Firefly, Larson served as a member service representative and later as a digital service representative before being promoted to a digital experience trainer.

The $3.2 billion Veridian Credit Union in Waterloo, Iowa promoted Liz Seres to manager of card services. Seres has worked at Veridian for 16 years, and was most recently a payment systems analyst. She has a bachelor's degree in business administration from Upper Iowa University.

The $88 million Hopewell Federal Credit Union based in Heath, Ohio promoted one employee and hired another.

Joe Boudreau, branch manager of the Heath location at 501 Hopewell Dr., was promoted to branch manager of its newest location in Johnstown, Ohio. Boudreau has 11 years of financial industry experience including nearly nine years with HFCU. He has held positions as a member service associate, assistant branch manager as well as branch manager.

Cille Childers was hired as assistant branch manager of the Johnstown, Ohio branch. Childers, a longtime business owner and member of the Johnstown community will be serving members with a variety of banking needs including mortgages. For the past 12 years, she has been owner and barista at The Hot Spot Coffeehouse in Johnstown, Ohio.

SOUTH

The $587 million USF Federal Credit Union in Tampa, Fla., hired Mark Hamid as the credit union's new SVP/chief member experience officer. Hamid comes from the $1 billion FirstLight Federal Credit Union headquartered in El Paso, Texas where he served as vice president of retail delivery. Tasked with optimizing and improving member experience and satisfaction, Hamid launched the use of interactive video teller technology and new era contact centers within branches, while also implementing CRM workflow to streamline business initiatives between members and support teams.