These reader comments addressed a California credit union merger, Apple's new P2P and CU news out of Washington.
"Billion Dollar California Credit Unions Merge," March 1
Who planned this merger?! (California Credit Union and Island?) It was supposed to be done in May but it's now June and you can't see credit card details, make payments online or even make payments on your LOC account! LAME! Did the IT department not work out any details before they started? Did the execs say "just get 'er done!" [even though] the IT department wasn't ready? This has been a LOUSY MERGER from the point of view of the customers!
Not only has the 'new company' not informed customers of important information like the new website name, they haven't even told their own people where to send customers for information (like credit card details). I called for help and was sent to a tab within the website that didn't work. My sister also called and was sent to a strangely-named website (what were we supposed to do, guess??)
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