The irony is not lost on how nonhuman interaction using machine-learning capabilities in financial technology could supply a more personalized member experience, as well as added security and operations performance.
The usage of AI, and its subset machine learning, is a rising trend among financial institutions as they seek to improve customer satisfaction, reduce inefficiencies, and fight fraud.
Jerry Melnick, president/CEO, of San Mateo, Calif.-based machine-learning analytics firm SIOS defined machine learning as a type of artificial intelligence and method of data analysis that uses algorithms to draw conclusions, make predictions or learn without additional programming.
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Roy Urrico
Roy W. Urrico specializes in articles about financial technology and services for Credit Union Times, as well as ghostwriting, copywriting, and case studies. Also: writer/editor of a semi-annual newsletter for Association for Financial Technology since 1997 and history projects funded by the U.S Interior Department, National Park Service and Warren County (N.Y.).
