Todd Clark, CEO at CO-OP Financial Services, tied a bow around CO-OP's four day THINK 17 conference in New York City by challenging credit union stakeholders to adopt a digital mindset.
THINK 17 he explained is the first step in the digital transformation journey "Digital is the reality," Clark said. "We have to figure out as an industry how we do digital better."
For credit unions, that may mean changing the internal culture and becoming even more member centric. It also means becoming more vocal about the credit union philosophy.
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