Customer expectations for frictionless mobile experiences lead to more opportunities for fraudsters, particularly when authenticating devices. And it's due to variables that change suddenly, such as new phone numbers, SIM cards and carriers.
The Atlanta-based fraud prevention firm IDology identified ways scammers take advantage of the mobile authentication process, such as through the interception of inbound communication and one-time passwords.
IDology also announced the addition of two digital authentication solutions: ExpectID Mobile Authentication and ExpectID Secure SMS, to its fully integrated platform. The solutions help credit unions and other financial institutions increase customer success in the digital environment and can securely authenticate new and existing customers behind the scenes while eliminating factors that negatively impact the customer experience.
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