Self-service, available for some time at retail locations such as grocery stores, gas stations and credit unions, now provides more virtually-assisted capabilities, through interactive teller machines and mobile, than ever before.
By moving transactions from standard teller lines to an integrated self-service environment inside physical locations, drive-up stations, or through mobile interactions, credit unions can achieve operational efficiencies and cost savings.
Self-service banking continued to evolve. The broad acceptance of digital channels over the past decade changed accountholder interactions with credit unions and decreased the number of many routine transactions at branches. By 2020, Gartner expects customers to manage 85% of the enterprise relationship without human interaction.
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Roy Urrico
Roy W. Urrico specializes in articles about financial technology and services for Credit Union Times, as well as ghostwriting, copywriting, and case studies. Also: writer/editor of a semi-annual newsletter for Association for Financial Technology since 1997 and history projects funded by the U.S Interior Department, National Park Service and Warren County (N.Y.).
