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5 Things to Keep Teller Turnover Down

Want tellers who view their work as a career, not just a job? Try these tips.

By Tina Orem | Updated on February 17, 2017

Tellers make the branch world go around, but they can be hard to keep. Turnover rates can be around 20% to 30%, according to Meredith Deen, who is director of products and services for scheduling-software company FMSI, a Kronos Company. The churn isn’t just a hassle for hiring managers, it’s expensive: For example, it costs $2,204 every time a part-time teller quits, according to one FMSI study.

But some credit unions are lucky enough to have tellers who stick around — sometimes even for decades — saving money, time and member relationships. Two long-time tellers and a human resources pro share five things credit unions can do to keep good tellers.

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Tina Orem

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