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Automated Reports Strengthen Collections Department

LAFCU's VP of special services brings strategy and intensity from the tennis court into the boardroom.

By Tahira Hayes | Updated on November 25, 2016
Tennis is a game of strategy. It also requires practice, knowledge and decisive execution. And Art Sookazian, a former professional tennis player, brought this same set of skills and intensity from the tennis court to the business world. As vice president of special services at the $884 million Los Angeles Federal Credit Union, he’s using thoughtful strategy to oversee the collections department at the credit union.

“I bring that intensity from the tennis court to the business world … I bring that strategy to the collections world,” Sookazian, the most recent Trailblazers 40 below honoree, said. “How do we collect on these loans? What is our strategy going to be?”

Part of Sookazian’s strategy is to analyze loans individually. Some members have been with the credit union for a long period of time and may miss a payment after falling on hard times while others may be higher-risk members with no significant relationship with the credit union. He emphasized the importance of recognizing risk and addressing these situations individually, noting that ultimately, it all goes back to strategy and approach.

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Tahira Hayes

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