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Perfection Is the Enemy

Filene's Tansley Stearns shares top five ways to consistently deliver the experience your members expect.

By Tansley Stearns | Updated on October 02, 2016

At Filene as we look to develop our team and work together as effectively as possible, we leverage the Workplace Big Five. The tool helps you understand yourself and your team members in order to create a stronger and more cohesive culture. There are five super traits and several sub traits below the super traits. One of the sub traits is the degree to which we strive for perfectionism. I am well above the norm in perfectionism. I find it frustrating and at times alarming when I can’t get things just right.

Winston Churchill said it best: “Perfection is the enemy of progress.” No place is this more true than in developing and evolving the technology experience for our members. According to the Pew Research Center, 68% of U.S. adults own smartphones and “use these devices to accomplish a number of tasks – including getting directions, applying for jobs and getting health information.” Creating an engaging and interactive omnipresent experience for our members must be an imperative.

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Tansley Stearns

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