The rising demand for self-service solutions is driving many financial institutions to make big bets on ATMs over the next few years, though the cost and technology involved is daunting, according to ATM Marketplace's latest "ATM and Self-Service Software Trends" report.
The survey of 434 financial institutions and other organizations found 68% expect they will support cardless and contactless ATM transactions and 58% will have ATM functionality via mobile within the next four years. Some 56% said cash and coin recycling will be part of the ATM experience by then; 55% said teller transaction functionality will be available then as well.
"Planning for the customer experience is paramount and can make or break a bank's reputation – especially in an era of instant experience-sharing and online reviews via social media," the report said.
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