The CFPB continues to face employee morale and fairness perception problems, the Government Accountability Office said in a report released Monday.
And the agency lacks tools to measure whether those issues are being addressed, the agency said in its performance audit, which included a survey of CFPB employees.
The GAO study followed a series of congressional hearings in 2014, during which CFPB employees leveled allegations of discrimination and retaliation. In addition, employees complained in an internal report that year that bureau managers demonstrated elitism, favoritism, discrimination and a lack of respect.
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