Mitigating fraud threats is top-of-mind for executives at credit unions of all sizes, and to learn precisely what they’re doing to keep their data and other assets out of thieves’ hands, CU Times recently asked readers to complete an online survey.

In the new whitepaper “Standing Up to Fraud: How Credit Unions Mitigate the Threat Landscape,” CU Times reveals the results of that survey, as well as reactions and insights from industry experts. The goal of the research is to allow credit unions to benchmark their fraud mitigation efforts against their peers and implement new strategies that will keep their institution – and their members’ data – safer than ever.

In one significant finding, most credit unions said while they believe their internal fraud controls are adequate, they may need to devote more resources to them. Nearly 59% said their internal controls were adequate and 37.11% said they were some­what adequate, most respondents said employ­ees are trained annually (46.94%) or quarterly (31.63%) on internal fraud controls, and a majority said their supervisory committee reviews internal controls quarterly or annually (38.14% and 34.02%, respectively).

In addition, a large majority of re­spondents (74.23%) said they have an internal point person at their credit union responsible for ensuring internal controls are implemented correctly, and more than half of respondents (55.1%) said they continuously review internal control processes and take steps to im­prove them.

However, when asked if their credit union dedicates enough resources to internal controls, respondents were less confident. Nearly 36% said yes, 31.63% said maybe, 23.47% said no and 9.18% said they weren’t sure.

The full whitepaper can be downloaded here. Readers can also stop by CU Times’ booth at the NAFCU Annual Conference in Nashville (#825) June 14-17 or at CUNA’s America’s Credit Union Conference in Seattle (#333) June 26-29 to pick up a hard copy.

Join us at Credit Union Times' Fraud: Don’t Let It Happen To Your Credit Union Conference, where you will find the latest tools and techniques for preventing fraud and data breaches; strategies for responding in the immediate aftermath and best practices for restoring reputation, financial stability and information security. This two-day conference is designed for credit union executives, boards of directors and those responsible for your credit union's cybersecurity policy. Register to attend and save $150.

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Natasha Chilingerian

Natasha Chilingerian has been immersed in the credit union industry for over a decade. She first joined CU Times in 2011 as a freelance writer, and following a two-year hiatus from 2013-2015, during which time she served as a communications specialist for Xceed Financial Credit Union (now Kinecta Federal Credit Union), she re-joined the CU Times team full-time as managing editor. She was promoted to executive editor in 2019. In the earlier days of her career, Chilingerian focused on news and lifestyle journalism, serving as a writer and editor for numerous regional publications in Oregon, Louisiana, South Carolina and the San Francisco Bay Area. In addition, she holds experience in marketing copywriting for companies in the finance and technology space. At CU Times, she covers People and Community news, cybersecurity, fintech partnerships, marketing, workplace culture, leadership, DEI, branch strategies, digital banking and more. She currently works remotely and splits her time between Southern California and Portland, Ore.