Credit unions deliver quality in-person and digital services but have room for improvement in security, advisory services and member appreciation, according to Jacksonville, Fla.-based fintech firm FIS' annual study.
The "2016 Performance Against Customer Expectations Index," is an in-depth global research study on consumer expectations of financial institution performance.
PACE surveyed more than 10,000-banked consumers in 10 countries, including Australia, Brazil, Canada, Germany, India, Philippines, Poland, Switzerland, the United Kingdom and the United States. Germany and the United States received the top two PACE index scores.
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Roy Urrico
Roy W. Urrico specializes in articles about financial technology and services for Credit Union Times, as well as ghostwriting, copywriting, and case studies. Also: writer/editor of a semi-annual newsletter for Association for Financial Technology since 1997 and history projects funded by the U.S Interior Department, National Park Service and Warren County (N.Y.).
