For credit unions, providing superior service is a key differentiator. It's also the main reason why people seek services from them, rather than from banks or other lenders. Because of the advancements being made with technology in their personal lives, many members are looking to their credit unions to embrace the latest technology trends, such as mobile and e-signatures, and to evolve their services.

Fast access to information should be a top priority when it comes to service. Today, many credit unions are able achieve their service goals by integrating their core systems with enterprise content management systems. The integration empowers employees to quickly access member information and respond to requests faster. Many credit unions question whether they should replace or enhance core systems with other solutions to provide additional functionality. I typically outline how ECM helps tie systems together to share information, speed up internal processes with automatic workflow timers and notifications, and securely manage information to give front-line staff everything they need to retain current members and attract new members.

Here are eight reasons why credit unions should integrate their core systems with ECM: