In this Focus Report, discover four keys to winning in the mobile payments space. Plus, learn how credit unions are using the mobile channel to boost member engagement and conduct business on multiple levels.

4 Ways to Win in Mobile Payments: As retailers begin offering their own payment apps, credit unions must enter the mobile payments game strategically.

Beyond Banking: Use Mobile to Engage, Build Business: Utilizing mobile banking apps to simply check balances and pay bills is a thing of the past.

The Marriage of Mobile and Your Team: Mobile technology can amplify and create even deeper engagement with a credit union's frontline staff.

Keeping Mobile Banking & Payment Apps Secure: Infographic: Eighty-seven percent of security IT execs believe everything is being done to keep apps secure, but only 57% of app users agree.

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Natasha Chilingerian

Natasha Chilingerian has been immersed in the credit union industry for over a decade. She first joined CU Times in 2011 as a freelance writer, and following a two-year hiatus from 2013-2015, during which time she served as a communications specialist for Xceed Financial Credit Union (now Kinecta Federal Credit Union), she re-joined the CU Times team full-time as managing editor. She was promoted to executive editor in 2019. In the earlier days of her career, Chilingerian focused on news and lifestyle journalism, serving as a writer and editor for numerous regional publications in Oregon, Louisiana, South Carolina and the San Francisco Bay Area. In addition, she holds experience in marketing copywriting for companies in the finance and technology space. At CU Times, she covers People and Community news, cybersecurity, fintech partnerships, marketing, workplace culture, leadership, DEI, branch strategies, digital banking and more. She currently works remotely and splits her time between Southern California and Portland, Ore.