In late December, dozens of people drowned and thousands were evacuated from their homes in the flood-ravaged regions of Missouri and Illinois along the Mississippi River and its tributaries.

How did the flood affect cooperatives in the St. Louis area? According to credit union executives, the incident was problematic for some, but not insurmountable.

While the waters didn't directly damage the headquarters of the $225 million Alliance Credit Union in flood-ravaged Fenton, Mo. or any of its other five branches, it did cause some travel problems for employees, according to Frank Evans, vice president of human resources.

Recommended For You

"There were several road closures around our headquarters building," he said. "We sit at the very end of a 25-mile long stretch of I-44 that was closed, and we were literally the exit past the water that was open."

So, according to Evans, it was possible for employees and members to get to the facility from one direction, but not the other.

"We had several employees who had difficulty getting here, and a few who just weren't able to make it in a couple of days because of where they lived," he said.

In fact, a couple of employees live in locations where evacuations were imminent, but, Evans said as far as he knows, these evacuations did not end up being necessary.

In addition, a couple of members called and asked about the best way to get to the headquarters facility.

The bigger problem, though, according to Evans, was local media misinformation.

"We were constantly hearing on the media that certain roads around here were closed, that, in fact, were not closed," he said. "In fact, we had just driven on them."

Making matters worse, the websites of a few local TV stations reported employees at the headquarters building were "trapped," which, of course, caused concern for employees who were working.

"They were led to believe that they would be trapped here overnight, which was not particularly appealing to them, especially since it was New Year's Eve," said Evans. "We had to explain to them that these reports were just not correct."

The media misinformation also led some other employees who were planning to come to work to believe they would be unable to do so. Fortunately, though, employees were communicating with each other on a regular basis, and were able to share accurate information – not only that they could get to and from work, but also on the best routes to take.

According to Ken Moser, vice president for the $209 million Arsenal Credit Union in Arnold, Mo. (another flood-ravaged community) the flood did not directly or even indirectly impact any of the credit union's six facilities.

However, the flood likely impacted some Arsenal members, but, at this point, that impact is not yet known, Moser said.

"I checked with our SVP of consumer lending to see if we've had any members call or come in needing loans to start the process of remodel or rebuilding their homes, or recover in any other way such as arranging for temporary housing or getting a replacement vehicle due to flooding, and we haven't," Moser said. "It's too early for that."

According to Moser, homeowners are apparently waiting to see what their insurance will cover and/or if government aid will be provided before taking that step.

According to a Tuesday NCUA news release, the agency, along with the Missouri Division of Credit Unions and Mississippi Department of Banking and Consumer Finance, is working with federally insured credit unions affected by the recent severe storms and flooding in Missouri and Mississippi to help protect consumers and ensure the continuity of credit union services.

All federally insured credit unions in the affected areas are operating normally, the NCUA said. The agency added that low-income designated credit unions affected by flooding can apply for up to $7,500 in Urgent Needs grant assistance to repair damage or restore services to members. 

NOT FOR REPRINT

© 2025 ALM Global, LLC, All Rights Reserved. Request academic re-use from www.copyright.com. All other uses, submit a request to [email protected]. For more information visit Asset & Logo Licensing.