To my mind, credit unions, as a movement, are exceptionally well-positioned to deal with this broad array of difficult, disruptive challenges. As cooperatives, credit unions can communicate and collaborate in ways that for-profit companies typically cannot and would not.

Bear With Me

At a recent credit union conference on big data, I heard an old story … with a new twist. Some hikers are being stalked by a bear. “Run!” one says. “We can't outrun a bear!” someone replies. “Don't have to,” the first hiker says. “I only have to outrun you.” It's about knowing who your competition really is. For credit unions today, it's the bear … the power of data and technology to transform every little element of peoples' lives – and our business – in the coming years. 

For the most part, banks and other for-profits are running a lot faster than credit unions. Megabanks are investing hundreds of millions of dollars a year, each, in emerging technologies to streamline operations, delivery and every other part of their business model, and hundreds of millions more in the data analytics that are critical to employing those technologies effectively.

If credit unions are to survive as a dynamic movement capable of changing the lives of their member-owners, they, too, will have to find a way to respond to the raft of new competitors using innovative technology, innovative processes, and even innovative business models to disrupt the traditional financial services space. Big banks aren't going to help us. We must solve this problem as a movement. If we don't, we risk being collateral damage, trampled by the bear as it chases Chase, Wells and the rest of its lunch.

This is going to require scale, not just because of the economics and risk-sharing, but because the ability to pool – knowledge, experience, data and insight – is the secret to maximizing returns over time on this kind of investment. So the operative question really is, “How can credit unions quickly achieve the scale they need?”

Credit unions and CUSOs talk a good game about the other hikers being banks. Often though, at least some of them seem to behave as if other credit unions or CUSOs are the ones to be outrun. Either way, the bear is the future. Collaboration is the only option and CUSOs should be a good place to start, but I'm routinely struck by how parochial and myopic many CUSOs and credit union partnerships are.  

At Callahan, we listen to credit unions every day. They understand these are tough questions and that resources are limited. Choices have to be made and the long-term interests of member-owners should be driving them. Regulators may define the space credit unions operate in, but it is consumers, with their constantly evolving needs and expectations, who define the space in which we compete.

That puts a premium on thinking strategically, for the long haul, leveraging the unique advantages credit unions enjoy over the next five to 20 years. This, too, creates challenges that credit unions must overcome if they even hope to keep competing effectively.

Credit union leaders who put all their energy into gaining marginal, short-term advantage – whether in their own shop or while working with other credit unions – are not just missing the forest because of the trees. They're not even seeing the trees.

Chris Howard is vice president of research at Callahan & Associates. He can be reached at 202-223-3920 or [email protected].