It usually plays out in slow motion; at least, it seems that way to you. You're having a great conversation with a member, and you're thinking, “I'm pretty awesome.” That is, until a few words escape from your mouth that you didn't intend to say, and everything turns sour within seconds.
If only there were a time travel machine that would allow us to rewind to just before the exact moment that we catch ourselves saying the words that damage our relationship with that member. We're still working on said time machine — and building it to look like a Delorean — but in the meantime, SlickText, a marketing company that specializes in texting campaigns, put together a cool infographic with nine phrases that pressure cook problems and the alternatives on what to say instead.
Remember that practice makes perfect and practicing these blunders will help you quickly adjust to different people and situations.
1. Don't say: “Let me look into that.”
2. Don't say: “Unfortunately, no…”
3. Don't ever say: “There's nothing I can do.”
4. Don't say: “Let me correct you on that.”
5. Don't say: “There must've been a miscommunication.”
6. Don't say: “I'm sorry, I'm sorry, I'm sorry.”
7. Don't say: “I have another call coming in, can you hang on?”
8. Don't say: “I don't have any record of your account.”
9. Don't say: “That's not something I can do.”
Remember these five tips:
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