Editorial commentary on current issues from CU Times' editorial staff and correspondents.
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By Henry Meier, Esq. | January 23, 2025
Customer service has shifted to a necessary evil rather than a means of helping to build brand loyalty.
By Oliver Shaw | January 14, 2025
It’s not roles and positions per se that will be eliminated; it’s some of the tasks and activities within those roles that might benefit from AI and automation.
By Rachel Marcuse | December 19, 2024
The most successful remote organizations recognize the value of building trust, relationships, expertise and organizational culture in person.
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