The digital age has arrived at the $18 billion Pentagon Federal Credit Union in Alexandria, Va. The institution on Wednesday reported that more than three-quarters of all member transactions involved online or mobile devices during 2014.
Specifically, 80% of member interactions—including logons, balance checks and transactions with PenFed —involved a web or mobile device. Comparatively, 15% took place via phone, and 5% involved branch visits, according to PenFed President/CEO James Schenck.
"The world has changed, and our members can count on PenFed to continue to adapt and innovate with the intent to provide best-in-class member experiences at the forefront of all we do," Schenck said.
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