EMV migration is a complex undertaking, and credit unions like IBM Southeast Employees' FCU in Delray Beach, Fla. have learned important lessons when it comes to juggling EMV timing, strategy and execution.
The credit union, which has $884 million in assets and 73,000 members, has about 24,000 credit cards and 47,000 debit cards in its portfolio, according to Nicole Heffelfinger, IBM Southeast FCU's vice president of operations. She said the credit union began its EMV migration process early last fall, and in an interview with CU Times, she said she's learned three things that can make a big difference in whether the process goes smoothly.
The calendar is king. Credit unions need to devote a lot of time for migration testing, and they need to be organized but flexible with that time.
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