“Predatory,” “uncharitable” and “taking advantage” of are just some of the descriptions that the media and mainstream financial services describe check cashing centers, but do the people who frequent them feel they are being bilked?

“I used to bank at a credit union but they held my paychecks for 10 days sometimes and I needed that money,” said George Fernandes of San Diego, CA, who has banked at Payday Loans Center for five years. “I'm a day laborer and I get paid by lots of different people so they would always look at my check like I forged it or something and then hold it. I finally had enough. The fees I pay to cash my check immediately are worth it.”

According to the USPS Inspector General, “There are about 34 million underserved U.S. households, comprising more than a quarter of all American families. Being underserved often comes at a hefty price. The average underserved household has an annual income of about $25,500 and spends about $2,412 of that just on alternative financial services fees and interest. That amounts to 9.5 percent of their income. To put that into perspective, that is about the same portion of income that the average American household spends on food in one year. In 2012 alone, the underserved paid some $89 billion in fees and interest.”

But for many people such as Fernandes, credit unions are still not getting it.

If credit unions market themselves to poor customers it isn't just an altruistic act, it's a benefit to their bottom line.

Some customers use check cashing services because of bad credit or history at a financial institute, but others like the convenience that check cashing services offer that credit unions do not, such as extended business hours and multiple sites. Convenience is one of the main reasons customers cite their use of check cashing centers.

“I walk in and cash my check, pay my cable bill and get money orders to send to my son,” said Rachel Porter of San Diego. “My old bank used to charge me $8 for a money order and now I pay $1.50. Everyone talks about the percentage you pay to cash a check, but when you look at how much banks charge for other things I need it evens out.”

Some of the inexpensive connivances or free check cashing centers offers that many credit unions do not:

  • Payday loans and other types of loans
  • Money transfers
  • Bill payments
  • Money orders
  • P.O. boxes
  • Stamps, envelopes, and mailing services
  • Notary public
  • Currency exchange
  • Prepaid debit and credit cards
  • Public transportation passes and tokens
  • EBT services
  • Photocopying and faxing services
  • ATM machines
  • Motor vehicle renewal and registration

Immediacy of funds is usually cited as the reason customers choose check cashing centers over credit union. With check cashing centers, consumers are immediately paid the full amount of their checks minus a service fee.

Wal-Mart, the world's largest retailer, has become a big player in the financial services market, charges $3 to cash a check of up to $1,000, compared with as much as $25 at other check-cashing services and the $7 that many banks charge people who don't have accounts with them.

According to Walmart it offers its customers a simple fee schedule for check cashing. Checks of $1,000 or less are assessed a $3.00 fee each. All checks between $1,000.01 and $5,000 come with a reasonable $6.00 fee. For tax season, the $6.00 fee applies to checks from $5,000 to $7,500, too

No registration process is required in order to cash a check at Walmart. Customers are required to submit their social security number and driver's license alongside each check. For first-time customers, their information is run through a consumer reporting agency. This service helps prevent fraud and will deny customers that have tried to cash bad checks in the past. Every visit after the initial one takes mere moments to process each check. From there, customers receive their funds immediately.

While not every credit union can compete with Walmart or products that check cashing centers offer their customers, they can take the lead from these “predatory businesses' by hiring local employees.

Check cashing centers hire within the neighborhoods that they serve, helping customers feel more comfortable about their financial decisions when dealing with someone they know.

“Claudette's kids go to school with my kids and she knows my name and always asks me if I've paid the electric bill,” said Marybeth Franken of Los Angeles. “I used to get embarrassed at my bank because I needed all my check to pay bills. One lady said to me when I asked for cash instead of depositing anything into my checking account, 'you know, we're not a check cashing business.' And I wanted to say, maybe you should be.

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