Direct mail isn't dead for credit unions – in fact, it's helped several increase their mortgage business. Meanwhile, two Midwest credit unions find giving back to their communities has a significant impact on their bottom lines. Learn more in this Focus Report.

Direct Mail Helps Credit Unions Grow Mortgage Books: Reports of the death of direct marketing are greatly exaggerated.

Community Engagement Delivers Results for Two CUs: For more meaningful results align and stay true to core values.

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Natasha Chilingerian

Natasha Chilingerian has been immersed in the credit union industry for over a decade. She first joined CU Times in 2011 as a freelance writer, and following a two-year hiatus from 2013-2015, during which time she served as a communications specialist for Xceed Financial Credit Union (now Kinecta Federal Credit Union), she re-joined the CU Times team full-time as managing editor. She was promoted to executive editor in 2019. In the earlier days of her career, Chilingerian focused on news and lifestyle journalism, serving as a writer and editor for numerous regional publications in Oregon, Louisiana, South Carolina and the San Francisco Bay Area. In addition, she holds experience in marketing copywriting for companies in the finance and technology space. At CU Times, she covers People and Community news, cybersecurity, fintech partnerships, marketing, workplace culture, leadership, DEI, branch strategies, digital banking and more. She currently works remotely and splits her time between Southern California and Portland, Ore.