When it comes to customer trust and experience, credit unions are No. 1, according to the 2015 Temkin Group's online surveys of 10,000 consumers.
Credit unions, ranked as a group under the banking industry, shared the top spot in the trust ratings with H-E-B, a grocery store chain that operates 340 stores across Texas and Mexico, according to the Temkin Group, a customer experience and consulting firm in Waban, Mass.
USAA took three of the next four top spots in the trust rankings chart in the banking, insurance and credit card industries, respectively. Publix, a Lakeland,-Fla.-based grocery store chain with 1,098 locations in six Southern states, rounded out the top six businesses.
Complete your profile to continue reading and get FREE access to CUTimes.com, part of your ALM digital membership.
Your access to unlimited CUTimes.com content isn’t changing.
Once you are an ALM digital member, you’ll receive:
- Breaking credit union news and analysis, on-site and via our newsletters and custom alerts
- Weekly Shared Accounts podcast featuring exclusive interviews with industry leaders
- Educational webcasts, white papers, and ebooks from industry thought leaders
- Critical coverage of the commercial real estate and financial advisory markets on our other ALM sites, GlobeSt.com and ThinkAdvisor.com
Already have an account? Sign In Now
© 2024 ALM Global, LLC, All Rights Reserved. Request academic re-use from www.copyright.com. All other uses, submit a request to [email protected]. For more information visit Asset & Logo Licensing.
