loyalty dashboard consumer loyaltyNew data from Kehrer Bielan Research & Consulting showed credit unions have work to do when it comes to attracting more retail investing customers. However, it's worth the effort, given that the study also shows a successful retail investment program can yield something far more valuable than extra fee income: Loyalty.

Only about 10% of people say they would consult a credit union about investing a $25,000 windfall, but people who do end up buying investments at their primary financial institutions are far more likely to have higher deposit and savings balances, have more asset management accounts, and are more likely to say they won't switch financial institutions, according to the study.

In fact, loyalty goes up 42% when a member buys an insurance or investment product through a credit union, David Foster, who is vice president of wealth management at CUNA Mutual Group, pointed out.

Complete your profile to continue reading and get FREE access to CUTimes.com, part of your ALM digital membership.

Your access to unlimited CUTimes.com content isn’t changing.
Once you are an ALM digital member, you’ll receive:

  • Breaking credit union news and analysis, on-site and via our newsletters and custom alerts
  • Weekly Shared Accounts podcast featuring exclusive interviews with industry leaders
  • Educational webcasts, white papers, and ebooks from industry thought leaders
  • Critical coverage of the commercial real estate and financial advisory markets on our other ALM sites, GlobeSt.com and ThinkAdvisor.com
NOT FOR REPRINT

© 2024 ALM Global, LLC, All Rights Reserved. Request academic re-use from www.copyright.com. All other uses, submit a request to [email protected]. For more information visit Asset & Logo Licensing.