With more consumers complaining to the CFPB about debt collection tactics, some in the industry are concerned that regulation through enforcement actions might backfire even as credit unions weigh the pros and cons of outsourcing their collection operations.
CFPB Cracks Down on Consumer Collections Complaints: What changes will the bureau implement that may change how credit unions collect debt?
Outsourcing Helps Manage Growth, Delinquencies: Going outside the credit union's walls has helped some get much-needed expertise.
Recommended For You
Work Smarter, Not Harder: The days of segmenting past due accounts into queues based on criteria such as priority, product and alphabetical order are over.
Curbing Retiree Debt:More retirees are carrying debt beyond their working years, according to Filene.
Debt Collection: Infographic: The business of selling debt and the changing face of debt collectors.
© 2025 ALM Global, LLC, All Rights Reserved. Request academic re-use from www.copyright.com. All other uses, submit a request to [email protected]. For more information visit Asset & Logo Licensing.
