Depending on whom you ask, reports of the death of the credit union teller role may be exaggerated. The reality is the position has morphed over the past few decades and will continue to do so.
Historically, a teller's duties have focused on transactions. Going forward, that responsibility will shift towards more engagement with members and customers.
"Transaction-oriented tellers are over. The new focus is on service and sales, a customer service representative role," Neil Hartman, a director with business and technology consulting firm West Monroe Partners' banking practice in Chicago, said.
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